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Help Categories    General  I need my CIUOnline username and password  Can I change my username and/or password?  My username and password are not working, but I'm sure I'm typing them correctly.  What is an avatar?  General Troubleshooting -- configuring your personal computer to work with CIUOnline  I can't get into Student Access -- it's saying "Authorization Required."  Page not updating / Changes did not "take"  My Internet connection went down while I was typing a large segment of text. Can I retrieve it?  Help! There are thousands of messages in my "Inbox" (the link from the main menu -- not my webmail inbox)  Greek and Hebrew fonts can be used in Forums and Chat Rooms    Webmail  Why webmail?  How do I log into webmail?  What is my webmail address?  What is the size limit for attachments?  Is there any way to protect my account from spam?  How do I unsubscribe from junk e-mail ad lists? I tried clicking "unsubscribe," but the site is blocked from the CIU network.  Somehow I managed to get 5386 spam e-mails. How do I get rid of them all at once?  I already have a personal e-mail account. Do I still need to check my webmail account?  How do I forward my webmail to another e-mail account?  I can log into CIUOnline, but I can't log into webmail.  Is there a way to check CIU Webmail using MS Outlook? What are the settings?    Forums  What exactly is the "Forums" section? How is it used?  What is the difference between "Post New Topic," "Reply to Topic" and "Reply to this Message?"  How do I format my text (bold, italics, underline, etc)?  Why aren't my posts showing up on the main forum page?  I got the error message "Could not post to forum." What is wrong?  I posted a *topic*. I can modify it, but can I delete it?  I posted a *reply*. I can modify it, but can I delete it?  Can I sign up to be notified every time a new post is made to a forum?    Students - Courses  When I click on "Courses," all of my courses are not listed. Where are the rest of my course sites?  How do I turn in an assignment online?  My professor told me to "update my profile." How do I do that?  Can I transfer my profile from one course to another?  Where are the course notes?  This course is "under construction," but my professor said he posted some course materials. Where are the materials?  How do I print the syllabus without the links on the left-hand side?    Students - Courses - Workspace  I am trying to open the Assignment Drop Box, but it won’t let me.  What is the best way to access Workspace files? I keep getting errors.  Can I print a file directly from the workspace?  Workspace files are not being recognized by Microsoft Word. How do I open them?  How do I ensure the open/save dialog box appears for file types like Powerpoint?  I use a Mac and I cannot open or save files to my hard drive.    Students - Online Registration  I can log into CIUOnline, but I can't get past "Student Access"  How do I view my grade report?  My Academic Record shows "No Records Found," but I know I've taken courses.  How do I access my fee statement?    Faculty - Online Registration  Guide for using the "Faculty Access" area of online registration

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